Media Licensing FAQ

Have a question about media licensing, or about how to use this site? Check our list of Frequently Asked Questions below for answers to common inquiries and problems. If you don't find the answer you are looking for, please use the Contact Us page and let us know.

General

Question How do I license clips or stills from MGM's collection?
Question What should I do if I can't find the clips or stills that I need?
Question Can I search the database without registering?
Question I registered for an account with MGM Clips & Stills, but never received my password or my account status is in Pending or Denied. What should I do?
Question Can I create more than one MGM Clips & Stills account?
Question I forgot or lost my password. What should I do?

Ordering

Question Once I've searched the website and identified the clips or stills that I need, how do I place an order?
Question How quickly will my order be processed?
Question How do I get the clips or stills I purchased the rights to?
Question Why does the estimated fee show up as $0 ?
Question Is the estimated fee final?
Question How do I change my request after I submit it?
Question How can I check the status of my request online?
Question Do you accept credit cards for payment?

Licensing

Question When do I need to purchase a license for MGM clips or stills?
Question Does MGM offer exclusive licensing agreements?
Question Can I license a piece of music instead of a film clip or still?
Question Can I extend the term of a licensing agreement I already have?

Technical

Question The Preview isn’t working, what should I do?
Question I keep getting an error message when I try to use my Cart, who should I contact?
Question Does MGM Clips & Stills support my Browser?
Question Is my transaction data secure?

.